Posted on Thursday, 18th February 2010 by admin
Boiler insurance is frequently failing to deliver a decent service, says the financial watchdog. Photograph: Isopress/Rex Features
Insurance companies that provide cover in the event of a boiler breaking down are frequently failing to take swift action, leaving householders without heating for weeks on end in some cases and inadequately compensating them in others, according to the Financial Ombudsman Service (FOS).
The FOS published its insight into recent insurance complaints was published today, and said it has seen a “significant number” of claims involving domestic and plumbing and heating emergencies.
“While many insurers respond promptly and sympathetically to claims involving domestic emergencies, the cases we see suggest that some insurers fail to appreciate the extent to which delays on their part can create real difficulties for consumers.”
In a number of the cases it cited, it ruled that insurance companies were not paying out enough for the distress and inconvenience caused by a broken down boiler.
In one case, a boiler belonging to “Mr and Mrs M” broke down three days before Christmas.
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