Posted by Marcus Ashby on Nov 04, 2010
The Financial Ombudsman Service (FOS) is gearing up for a rise in complaints about payment protection insurance (PPI) after banks put the processing of thousands of disputes on hold.
The ombudsman, which deals with disputes that cannot be resolved between financial business and customers, is planning to reallocate staff ahead of an expected spike in its PPI caseload, already at record levels.
The preparations come after the country’s biggest banks told customers that complaints affected by a legal challenge to new PPI regulatory measures would have to be put on hold.
The British Bankers’ Association (BBA), which launched the legal action last month, said the banks would finish handling the affected complaints once the outcome of a High Court action was known, likely next year.
However, consumers whose complaints are on ice are being advised that they can still take their cases to the Ombudsman – in spite of the banks’ legal action.
“We are preparing for an increase in PPI complaints,” said Emma Parker, a spokesperson for the ombudsman.
“We have already seen a slight increase in calls from consumers following the judicial review. We are maki
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Posted by Lauren Moss on Nov 03, 2010
HARTFORD, CT — Just days after a consumer advocacy group called for Connecticut Insurance Commissioner Thomas R. Sullivan to step down for approving large premium rate increases since passage of the federal health care reform law, Sullivan notified Gov. Jodi M. Rell that he will resign from the post Nov. 12.
In addition, the Auto Body Association of Connecticut had called for his ouster, saying Sullivan hurt small businesses and automobile insurance consumers in part by failing to act on claims of insurer misconduct in settling collision repair claims and siding with the insurance industry on the use of after-market parts (BestWire, Oct. Read all post…
Posted by admin on Nov 02, 2010
When you’re meeting with a client, there’s a lot to keep in mind. But more than anything else, what your customer thinks is and how he or she is feeling about the policy is going to determine whether or not you’re going to make a sale. So ask at regular intervals
Every time you hit a major point in your presentation, ask the client, “Would you be interested in that?” or “Is that what you were looking for?”
You’ll get an idea of what’s important to the customer, so you can continue to focus on that feature. You might even get the client to agree to buy the policy right then and there.
Posted by Hunter Lane-Poole on Oct 25, 2010
Owning a car isn’t cheap – especially if you consider long-term maintenance, gas, taxes, fees and car insurance. Plus, there’s the fact that you may have financed your car and you’re paying interest on it. Finally, you have depreciation costs to consider. Add it all up, and it’s clear the expense associated with car ownership is no small matter.
But it’s possible to buy a new car with relatively low long-term costs. When deciding which car to buy, it helps to know which new cars are likely to cost less over the course of five years. This way,
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Posted by admin on Oct 24, 2010
From the point of purchase forward it’s up to you to continue to offer your client the best customer service you can, as well as make yourself available to answer any questions or concerns. It’s up to you to use the momentum you gain from the close into gaining more customers and growing your book of business. Is the client you just sold a policy to obviously satisfied? Ask for a referral. Does he or she use social networking sites such as Twitter or Facebook? Ask the client to look you up. Would they be interested in your e-mail newsletter? Get the client’s e-mail address. The f
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Posted by Marcus Ashby on Oct 24, 2010
Influx is page with a new look and feel. This limited run minizine is hot off the press, reads, looks, feels and even smells great.
The zine not only features some of the editorial and photo graphic highlights of the last couple of years of Influx online that saw floods of reader comments – there’s also a tonne of exclusive ‘zine-specific content that beauti fully evokes the tactile quality of ink and paper.
For the cover story, for example, there’s some superb photo graphy from the Le Mans Classic courtesy of French talent Laurent Nivalle. We feature a special bike culture folio from Canadian lensman Scott Pommier. There’s specially
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